We are leading developers and providers of an online gaming platform. Due to the continuous expansion of our company, we are currently seeking a Customer Support Representative with knowledge of Turkish language.

What we expect:

• Knowledge of Turkish language (not lower then B2)
• High level of communication and writing skills: ability to effectively communicate with customers over the phone, handle calls, and resolve issues through email correspondence;
• High level of stress resistance.

Will be a plus:

• Experience in a similar position;
• Ability to type quickly;
• Fluent and quick sentence construction without losing the quality of correspondence.

What we offer:

• Flexible schedule 2/2: 2 days from 8:00 AM to 8:00 PM, 2 days off, then 2 days from 8:00 PM to 8:00 AM, 2 days off;
• Income above the market rate, with growth opportunities corresponding to your professional level;
• Continuous practice and language improvement (communicating with native speakers);
• 16 paid vacation days + an additional day off on your birthday;
• 22 paid sick days;
• Training and development (lectures, trainings, courses, guest speakers, and an electronic library);
• Volunteer activities (donations, helping animals, charity auctions, and much more);
• Working in a strong team, which will inevitably help you gain new knowledge and skills;
• Constant support from your supervisor, team lead, and HR;
• Referral program.

Want to join us? Then get to know our values and tasks:

Our processes and work are infused with the following values:

• Customer: Our main value! We are Customer Care, not just Support, always striving not only to fulfill the user's request but also to make them happy.
• Development: Helps us and our users. We develop our personal qualities, improve skills, and value new experiences.
• Team: What can improve your mood in the morning more than a colleague's well-timed joke? The team consists of people who will always support you.
• Reputation: Nothing speaks better about our Reputation than positive feedback. We gladly collect and boast about them to our competitors. Join us!

Your daily tasks will include:

• Communicating with customers via chats, emails, and calls;
• Resolving simple technical issues, such as restoring account access if a customer forgot their password;
• Assisting with verification or registration;
• Resolving payment issues and other similar requests;
• Redirecting requests related to resolving technical and financial difficulties of customers to other departments of the company, obtaining feedback for further informing the customer.

We look forward to receiving your resume!