EvoPlay is an international IT company, a leading developer of software products and complex solutions for the gaming industry. In connection with the expansion of the company, we have a vacancy for a Customer Support Specialist with knowledge of the German language. This specialist works in the Customer Support Department of the company's contact center. Responsible for remote interaction with users, consulting on technical and financial aspects of the product over the phone and via online chat.

Responsibilities:
1) Interaction with users:

• provision of qualified consulting assistance on the technical and financial part of products, mainly by chat.
• introducing users to the company's products, their characteristics, current promotions and offers;

2) Interaction with other departments of the company:

• sending requests to solve technical and financial difficulties of users, receiving feedback for the purpose of further informing users;
• informing about detected problems or errors on supported resources.

Requirements:

• High level of command of oral and written English and German languages;
• PC knowledge at the level of a confident user;
• Ability to work with large amounts of information and willingness to learn;
• Communication;
• Perseverance;
• High level of self-organization;
• Experience in related fields will be an advantage.

We offer:

• Flexible schedule;
• Continuous practice and language improvement (communicating with native speakers);
• paid vacation days + an additional day off on your birthday;
• 22 paid sick days;
• Training and development (lectures, trainings, courses, guest speakers, and an electronic library);
• Volunteer activities (donations, helping animals, charity auctions, and much more);
• Working in a strong team, which will inevitably help you gain new knowledge and skills;
• Constant support from your supervisor, team lead, and HR;
• Referral program.

We look forward to receiving your resume!